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Troubleshooting

  • Forgot password

    If you have forgotten your password, you have two options: 1) Use the Forgot password link on the sign-in page to be emailed a new, temporary password. Once you receive that in your email, you may use...

  • Imported Leads are blank

    If the lead list you just imported contains no data, it simply means you inadvertently skipped the Mapping step in importing your leads. Mapping tells Open Leads where to put the imported field data. ...

  • CSV error when importing a list

    Occasionally, when importing leads from a CSV file, Open Leads users will encounter an error message, Oops! Invalid CSV file. This is almost always triggered when importing a CSV that was created in M...